FREQUENTLY ASKED QUESTIONS

We offer free shipping within Australia. This is included in your purchase price. 

FULFILLING ORDERS TO THE REST OF THE WORLD   

Shipping from Australia to the rest of the world is expensive and often unnecessary as we work with excellent professional photo labs worldwide. We therefore disabled check-out if your order is to be shipped outside of Australia. For international orders, once you are ready to buy your print, please send us an email at freundimages@gmail.com and we shall coordinate the next steps and payment with you.

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES? 

·    Every print is individually made to order. As such, we do not accept returns and all sales are FINAL. 

·    We made careful efforts to provide you with a very good picture of the print you wish to have with the ability to zoom into each image. Our printing lab will do their utmost to ensure that your prints are packaged carefully and arrive safely at your destination. 

·    Should your prints arrive damaged, please keep all packaging and contact us with your order number. We will make arrangements for a replacement once we see proof of damage on your print. 

CAN I CANCEL MY ORDER? 

All print sales are FINAL.         

ARE THE PRINTS READY TO FRAME? 

·    Yes for canvas and acrylic prints. These two print mediums arrive ready to hang. 

·    Fine art paper will be “Just the print” with proportional white borders ready for you to have mounted and framed by your favourite framer.   

WHAT ARE THE PRINT MEDIA AND ARE THEY READY TO HANG?   

FINE ART ARCHIVAL RAG PAPER

This museum-grade Optica One™ paper is tailor made for the fine art photographer who value superior print quality. It is cotton rag that is a luxuriously smooth 300gsm bright white, matte fine art paper—ideal for our high-resolution photographic imagery. Optica One™ is made in the US and carries UK Fine Art Trade Guild Certification representing the new age of fine art papers. It is made with 100% Cotton Fibre—acid and lignin-free, that doesn't have impurities and results in products that will last 75-100 years.  This fine art paper will be “Just the print” with proportional 5mm white borders ready for you to have mounted and framed by your favourite framer.   

CANVAS

We use genuine, archival-grade heavyweight 450gsm canvas, free of artificial whiteners, printed with beautiful archival pigment inks, which results in amazing colour and definition. All our prints are satin laminated with a coat of UV, waterproof, and anti-fungal protection, guaranteeing your canvas print will last well into the future with a 75-year unconditional warranty.  Our prints come ready to hang with a quality hardwood frame that makes sure your print won’t warp. All our canvas prints are finished at the back with acid-free frame tape and gallery-quality hooks, screws and wire.  

You can also choose to frame your canvas or metal prints with a box frame. Your beautiful canvas or metal print will be floating on a frame of your choice: BLACK • OAK • WHITE.  Not only does the floating frame look gorgeous, it also protects the edges of your print.

 Framed canvas are supplied with D-Ring hangers only and not the standard wire hanger.  Box framed canvases are hung from 2 hooks or screws to allow for the additional weight of the framing to be adequately supported.

METAL

ChromaLuxe® metal prints pop off the wall with amazing colour and clarity. If you love vibrant colours and gloss, this will be perfect for you. This high gloss finish print uses the sublimation process on 1mm ChromaLuxe® metal, a durable product that is resistant to weather such as sunlight, rain, and other environmental conditions that can result in yellowing, fading, or ageing. What is the meaning of the sublimation process? In the hard-surface dye sublimation industry, an image is printed onto dye sublimation transfer paper using dye-based inks that is transferred onto a specially coated surface with heat and pressure. The result is stunning with vibrant colour and a unique dimensional quality. It is finished with an easy aluminium hanging system that can be easily paired with hooks, screws or virtually any 3M product that can hang in any orientation. 

ACRYLIC 

Our image is printed using archival quality inks on professional gloss photographic paper, which is sandwich mounted using premium 30+ year rated plexiglas that won’t fade or discolour.  All hand crafted acrylic prints are finished with our photo lab’s in-house state-of-the-art diamond polishing machine—buffed and hand polished for an ultimate premium finish.   Acrylic prints have invisible hanging attachments, with a choice of three ready to hang systems.    

ALTERNATIVE SIZES OR SQUARE PRINTS    

If you wish to have a different size not available in our choices or if you wish for square prints, please contact us and we'll make it happen. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER   

Approximate production time: 

·       Fine art archival rag paper takes 2 - 3 working days 

·       Canvas takes 4 - 5 working days 

·       Acrylic 6 - 7 working days 

SHIPPING 

·       Shipping time is about 7 business days. You will receive a tracking number as soon as your order has been shipped. 

HOW CAN I KEEP UP WITH YOUR NEW WORK?   

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter. You can also follow us on our social media pages as we are constantly posting about new work!